Civil Liability

• Mortgage Credit
  207877457 - Companhia de Seguros Allianz Portugal, S.A.
  Valid from 2026-09-02 until 2027-09-01
• Consumer Credit
  2525698 - Hiscox S.A. Sucursal em Portugal
  Valid from 2025-09-27 until 2026-09-26

Lenders with a binding agreement

Conflict Resolution Centres

• Centro de Arbitragem de Conflitos de Consumo de Lisboa nº35325
• Centro de Arbitragem da Universidade Autónoma de Lisboa

Value restriction

The Credit Intermediary is forbidden from receiving or delivering any sums related to the formation, execution and early performance of credit agreements, under the terms of article 46 of Decree-Law no. 81-C/2017 of 07 July on the Legal Framework of Credit Intermediaries.

Supervisory Entity

Credit Intermediation activity is subject to supervision by the Bank of Portugal (website: www.bportugal.pt )

Mortgage and consumer credit related services

• Presentation or proposal of consumer credit agreements
• Consumer support, by carrying out preparatory acts or other pre-contractual management work in relation to credit agreements which have not been presented or proposed by them
• Conclusion of credit agreements with consumers on behalf of creditors
• Consultancy services

Make a complaint

In the event of a complaint, it must be submitted in the following ways:

• By filling in the complaints booklet, available at www.livroreclamacoes.pt
• Directly to the Bank of Portugal, by letter or via the website www.livroreclamacoes.pt
• Complaints can also be made in person at the company's address.